- All orders are shipped from our UK studio using Royal Mail services
- Next working day dispatch on all orders (except custom made items). However if you need it urgently please get in touch as we may be able to offer a same day dispatch
- Our flatter items, ie earrings and bracelets all are sent in Eco friendly packaging, in a letter box friendly box. Some rings will also be sent in our letter box friendly packaging design dependant.
- All order over £30 are delivered free using Royal Mail 24 service.
- Royal Mail 24 and 48 Services are used on items less than £30.00. Postage is is £3.00 and £2.00 respectively. Upgrade fully tracked service options available
- All items with the exception of our made to order Items have a 1-2 working days dispatch
- A few items are handmade / custom made to order in our studio. These may take 3-15 working days (piece dependant, denoted with hand symbol in product description). Please check item description if you are unsure.
- We cannot be held liable for delivery delays due to circumstances beyond our reasonable control but if you are experiencing any issues, please drop an email to firstname.lastname@example.org and we will look into this for you! If you need your order in a hurry, please select the tracked option at checkout
- International shipping. We are currently pausing all international deliveries from our co.uk site, however we are accepting them on our Etsy site. Please head over their if you are an international customer and would like to make purchase. Sorry for any inconvenience.
- Please ensure you enter your correct and complete delivery address when placing an order as Earth and Elements cannot be responsible for orders with incorrect delivery details.
- Please note that if you give an incorrect address at checkout we are not liable if it then goes missing, and if the item is returned to us, you will be responsible for any redelivery costs.
- If you are placing an order to a work or university address, we highly recommend choosing tracked shipping as we cannot be liable for missing orders delivered to an address where other people have access to your mail.
If you have any more questions or need your item dispatched urgently please;
Email us at : email@example.com
Call us: (+44) 01926811622 / 07525775015
Our opening hours are: