Returns and exchanges are accepted within 14 days of purchase.
The following items can't be returned or exchanged unless they arrive damaged or defective:
-Custom or personalised orders
-Earrings (for hygiene reasons)
WHO PAYS FOR THE POSTAGE?
Unfortunately we do not cover the return postage of items returned for an exchange or refund. Buyers are responsible for return shipping costs
Conditions of Return
If the item is not returned in its original condition, the buyer is responsible for any loss in value. Shipping is non-refundable unless the item is defective.
WHAT IF THE ITEM IS FAULTY?
Our products are very delicate, therefore very occasionally we do have faulty items. If this happens to you, please do get in touch with your order number, description and images of faulty product to firstname.lastname@example.org
Hand Made Rings
Rings which are made to your specific size qualify as personalised items, therefore cannot be returned. Please buy carefully and if you have any questions regarding the ring you wish to purchase, do not hesitate to contact me! Handmade custom ring items are denoted with this symbol: